Shipping & Returns.

1. Processing Time

Most of what's in the store is printed, finished, and packed by Jessa herself — not shipped out of a warehouse, but made in her own space, on her own equipment, one order at a time. A few pieces are produced through print-on-demand instead, for designs or materials that call for something beyond what she can do at home.

Either way, nothing is made until it's ordered, which keeps waste (and inventory risk) down. That means processing takes a bit longer than pulling something off a shelf.

• Printed and packed by Jessa: 3–7 business days before it ships
• Print-on-demand items: 3–7 business days to produce before it ships

You'll get a shipping confirmation email with tracking as soon as your order is on its way.

2. Shipping Times & Rates

Once your order ships, estimated delivery times are:

• Canada: 5–10 business days
• United States: 7–12 business days
• International: 10–20 business days, where available

Shipping cost is calculated at checkout based on your location and order size. These are estimates, not guarantees — production time plus carrier transit time both factor into when your order actually arrives.

3. Where We Ship

Currently shipping to Canada and the United States. International shipping availability is to be confirmed.

4. Order Changes & Cancellations

Because every item is made to order, we're only able to change or cancel an order within 2 hours of purchase. After that window, production has likely already started and we're no longer able to make changes. If you need to reach us in time, email bookings@jessasky.com immediately with your order number.

5. Returns & Exchanges

Because each piece is made specifically for your order — whether printed and packed by Jessa herself or produced through print-on-demand — we're not able to accept returns or exchanges for a change of mind, ordering the wrong size, or general buyer's remorse.

We will always make it right if:

• your item arrives damaged
• your item is defective
• you received the wrong item
• there's a printing error on our end

6. Damaged, Defective, or Incorrect Items

If something arrives wrong, contact us within 30 days of delivery at bookings@jessasky.com with your order number and a photo of the issue. We'll send a free replacement or a full refund — whichever you'd prefer.

7. Lost or Stolen Packages

Once your order ships, it's in the hands of the carrier. If tracking shows your package as delivered but you haven't received it, contact us and we'll help you look into it — though we can't guarantee a replacement for packages confirmed as delivered to the address provided at checkout.

If a shipping address was entered incorrectly at checkout, reshipping may involve an additional shipping cost.

8. Sizing

Fit details are listed on each product page. As a general note, our pieces run oversized by design — size down for a more fitted look, or order true to size for the intended relaxed fit.

9. Refunds

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

10. Questions

Reach out any time at bookings@jessasky.com — a real person reads every message.